'An Error occurred while loading list of names'

When opening CardExchange or a template if you see the error message 'An Error occurred while loading list of names' the below steps will help resolve the problem.

This issue is usually caused by a Microsoft Office update removing the old Database Engine which is a prerequisite for CardExchange. 

Please download Microsoft Database Engine 2010 from the Microsoft Site.

Download this link: https://www.microsoft.com/en-au/download/confirmation.aspx?id=13255 

To install this download:

  • Download the file by clicking the Download button and saving the file to your hard disk.
  • Double-click the AccessDatabaseEngine.exe program file on your hard disk to start the setup program.
  • Follow the instructions on the screen to complete the installation.

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