When opening CardExchange or a template if you see the error message 'An Error occurred while loading list of names' the below steps will help resolve the problem.
This issue is usually caused by a Microsoft Office update removing the old Database Engine which is a prerequisite for CardExchange.
Please download Microsoft Database Engine 2010 from the Microsoft Site.
Download this link: https://www.microsoft.com/en-
To install this download:
- Download the file by clicking the Download button and saving the file to your hard disk.
- Double-click the AccessDatabaseEngine.exe program file on your hard disk to start the setup program.
- Follow the instructions on the screen to complete the installation.